- Arrange and Observe Collections and shipments with contracted carriers from the warehouses towards the Client,
Customers, Final Address;
- Track, follow up the shipments and contact involved parties (customer,carrier, warehouse) to locate shipments
and ensure of the received goods on multiple channels ( email, chat, phone calls );
- Submit loss or damage claims against the carriers if necessary, perform the full scale investigation on each;
- Manual order creation for non Automatic lanes;
- Arrange shipments from warehouses Special Areas, such as Mass Storages, Test Centers, etc.;
- Maintain IBM / DHL databases and follow up database requests until final closure;
- Reporting tasks, create reports about volumes, collection statuses, carrier performances on a
- Professionally answers customer queries: mainly in written by e-mails, orders, online chats, occasionaly phone
- Provides professional technical support to customers;
- Use Provided Systems according to defined work instructions;
- Follows up emails, queries/orders/deliveries according to defined work instructions;
- Investigates problematic cases, shipments, requests, claims, follow up them till the closure;
- Communicates with central/local warehouses, escalates issues to higher level if required;
- Checks and solves issues escalated by the customer;
- Perform the Control Tower activity on the highest level;
- Ensure of Customer Satisfactory.
- Fluency in English ;
- Secondary education (College or university degree is an advantage);
- Very strong customer focus;
- Good communication skills;
- PC literacy with good working knowledge of Microsoft applications, previous use of TMS systems are an advantage.
What we offer:
- Home office;
- Detailed training on DHL customers and products;
- Dynamic and diverse team;
- Stable multinational company background;
- Modern working environment, brand new office;
- Internal development opportunities;
- Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days);
- DHL employment contract from the beginning;
- DHL is an equal opportunity employer, open for all ages;
- Cafeteria system even during probation period;
- Come by bicycle, you will have your own locker and option for a refreshing shower before work.
You can apply with your CV by clicking on the apply button.
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