Main tasks and key responsibilities:
- To ensure a fast order flow, exception handling and export control and provide professional track & trace information towards Zeiss internal parties and their end-users alike to achieve the highest level of transparency and customer satisfaction,
- Exception handling aligned with the latest WIs,
- Order management for spare, exchange and warranty parts,
- Close monitoring of required systems for tracking, issue handling, modification and occasional reporting,
- Professionally answer and follow-up customer queries: e-mails, orders and calls,
- Support warehouses, SSCs and end-users,
- In case of insufficient stock, cooperate with the Planning and Demand Management Team and provide continuous information to the Customers,
- Investigate escalations and problematic cases, shipments, requests, end to end,
- Support management with day-to-day operation and on implementing new processes,
- Share ideas/suggestions whenever there is a process gap and recommend corrective actions,
- Continuously train and support newcomers and accelerate them on their learning curves,
- Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis,
- Open IT tickets or contact the local IT in case of system issues in office hours,
- Perform other job-related duties as assigned.
- Fluent English is a must German is ideal,
- Secondary Education,
- Minimum 1/1,5 year experience in customer service and/or international logistics field,
- Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup),
- Very strong customer focus,
- Very good communication skills.
Employee perks, benefits:
- Detailed training on customers and products,
- Dynamic and diverse team,
- Stable multinational company background,
- Modern working environment, brand new office,
- Internal development opportunities,
- Extra benefits (fruit days, pizza days, benefitial holiday possibilities),
- Employment contract from the beginning,
- We are an equal opportunity employer,
- Cafeteria system even during probation period,
- Come by bicycle, you will have option for a refreshing shower before work.
You can apply with your CV by clicking on the apply button.
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